Privacy Policy
Last updated: September 26, 2026
This Privacy Policy explains how Hicksville HVAC (“we,” “us,” or “our”) collects, uses, and protects information when you visit hicksvillehvac.com (the “Site”) or contact us by phone or email. By using the Site, you agree to the practices described below.
Information We Collect
Information you give us. When you call, text, or email us, we receive the information you choose to share, such as your name, phone number, email address, service address, and details about your heating or cooling problem.
Information collected automatically. Like most websites, our hosting server records basic technical data when you visit, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This data is used for security, troubleshooting, and keeping the Site running properly.
Call information. Calls to our phone number may be routed through a call-tracking or forwarding service, which can record the calling number, call time, and call duration. If a call is recorded, you will be told at the start of the call.
How We Use Your Information
- To respond to your questions and schedule HVAC service
- To provide estimates, perform work, and follow up on service you requested
- To operate, secure, and improve the Site
- To comply with legal obligations
We do not sell your personal information.
How We Share Information
We share your information only as needed to handle your request:
- Service partners. Your contact details and service request may be passed to the licensed HVAC technician or partner company that performs the work, so they can contact you and complete the job.
- Service providers. Companies that help us run the Site and our business, such as web hosting, email, and phone service providers, may process information on our behalf.
- Legal reasons. We may disclose information if required by law or to protect our rights, our customers, or the public.
Cookies and Analytics
The Site uses a small number of cookies that are necessary for it to function. We may use analytics tools, such as Google Analytics, to understand how visitors use the Site. These tools may set cookies and collect information such as pages visited and general location. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
The Site may also load fonts or other resources from third parties such as Google, which may receive your IP address when those resources load.
Data Retention and Security
We keep personal information only as long as needed to provide service, keep business records, and meet legal requirements. We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.
Your Choices
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing cs@hicksvillehvac.com. We will respond within a reasonable time.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children.
Links to Other Websites
The Site may link to other websites, such as utility or rebate program pages. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date above will change.
Contact Us
Questions about this policy? Contact Hicksville HVAC at (516) 930-5483 or cs@hicksvillehvac.com.